Shipping is handles through UPS. If local delivery is available, One of us from TRL will personally deliver the item to you, no fee or any thing of that sort. If UPS handles the package all shipping time and delays are on UPS and TRL cannot be questioned as to where the package is once UPS has taken the package and You are supplied with the tracking number/confirmation email. Which is supplied to you as soon as payment is received. If any questions arise please feel free to email us at info@theroyalife.com.