Making a return for a refund or exchange is simple:
- Get in touch with us at firstname.lastname@example.org within 48 hours of receiving your order..
- Request a Return Authorisation Reference number.
- Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
- It is advisable to send returned items by registered UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. If you do chose to return via another method, the shipping costs are your responsibility.
- Send your return to:
TRL Returns 775 Miramonte St, Windsor CA 95492
If you have questions, you can contact one of our Customer care representatives who will be happy to talk you through our returns procedure, simply call us at +707-515-8136.
TRL acceptS returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and up to 28 days will only be accepted at the discretion of TRL for a store credit. Store credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted and will be returned to you.
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you. Please note that we are unable to accept returns or exchanges on earrings.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
TRL is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
Undergarment items purchased online can be returned or exchanged within 14 days at the discretion of TRL.